can't log into the web interface

SleepTrain77

Cannot log in with my account in the web editor.
Tried following browsers:
Chrome, Chromium, Firefox, Edge, Vivaldi.
disabled all plugins, disabled VPN.
Nothing works.

When I click to sign in, it opens a blank pop-up window/tab (depending on the browser) that hangs in there for a moment and then closes, doing absolutely nothing.

Is signing into the web interface only like a premium feature or something?
am I super dumb and blind and missing something ?

Jeromy

SleepTrain77 This issue has been fixed in version 14.4.3. Please refresh the page to update the web app. We apologise for the inconvenience caused.

Aliambere02

SleepTrain77
Hello,
Here are a few more things you could try:

Clear your browser's cache and cookies.
Ensure that your browser is up to date.
Check if there are any browser extensions or settings that might be causing conflicts.
Try logging in from a different device or network to see if the issue persists.
I hope this will help you,
Thank you

I also check this article: https://help.jotterpad.app/en/article/cloud-synchronisation-143ix45/google-cloud -synchronisation-143ix45/ But I have not found any solution. I rely heavily on JotterPad for my writing projects, so any help in resolving this issue would be greatly appreciated.

Jeromy

Hi, welcome to JotterPad! Thanks for reporting it to us. Our team is investigating this issue right now.